Wati

Wati ? WhatsApp Business Messaging Platform for Customer Engagement

Wati is a customer engagement platform built on the WhatsApp Business API, designed to help businesses automate and personalize communication with customers at scale. It offers tools for marketing, sales, customer support, and team collaboration, enabling efficient management of customer interactions through WhatsApp.

What Is Wati?

Wati provides a comprehensive solution for businesses to leverage WhatsApp as a communication channel. It facilitates automated messaging, shared team inboxes, chatbot integration, and analytics, allowing businesses to streamline their customer engagement processes. Wati is particularly beneficial for small and medium-sized enterprises (SMEs) seeking to enhance their customer communication strategies.

Key Features

1. Official WhatsApp Business API Access

• Provides businesses with verified access to the WhatsApp Business API.
• Assists in obtaining the official green checkmark verification.

2. Shared Team Inbox

• Enables multiple team members to manage customer conversations collaboratively.
• Supports assignment, tagging, and tracking of messages for efficient workflow.

3. No-Code Chatbot Builder

• Allows creation of automated chatbots without programming knowledge.
• Facilitates handling of common customer queries and tasks.

4. Broadcast and Bulk Messaging

• Enables sending of promotional messages to a large audience simultaneously.
• Supports multimedia content and scheduling of campaigns.

5. E-commerce Integrations

• Integrates with platforms like Shopify and WooCommerce.
• Supports features like abandoned cart recovery and order notifications.

6. Click-to-WhatsApp Ads

• Facilitates creation of ads that direct users to WhatsApp conversations.
• Helps in lead generation and customer acquisition.

7. Analytics and Reporting

• Provides insights into message delivery, open rates, and customer engagement.
• Assists in measuring the effectiveness of communication strategies.

8. CRM Integration

• Offers integration with customer relationship management systems.
• Supports synchronization of customer data and interaction history.

Who Is It For?

• Small and Medium-Sized Enterprises (SMEs): Looking to enhance customer communication through WhatsApp.
• E-commerce Businesses: Seeking to automate order notifications and recover abandoned carts.
• Marketing Agencies: Aiming to run promotional campaigns and manage client communications.
• Customer Support Teams: Needing a collaborative platform to handle customer inquiries efficiently.

Benefits of Using Wati

• Enhanced Customer Engagement: Facilitates personalized and timely communication with customers.
• Operational Efficiency: Automates repetitive tasks, freeing up team resources.
• Scalability: Supports growing communication needs as the business expands.
• Data-Driven Decisions: Provides analytics to inform and improve communication strategies.
• Ease of Use: Offers a user-friendly interface suitable for teams with varying technical expertise.

Pricing Overview

Wati offers multiple pricing plans to cater to different business needs:

• Growth Plan: Priced at $49 per month, includes essential features for small teams.
• Pro Plan: Priced at $99 per month, offers advanced features like chatbot builder and integrations.
• Business Plan: Priced at $299 per month, designed for larger teams with extensive requirements.

All plans come with a 7-day free trial and no setup fees.

FAQs

Q1: Can Wati be used without technical expertise?
Yes, Wati is designed with a user-friendly interface and offers a no-code chatbot builder, making it accessible to users without programming knowledge.

Q2: Does Wati support integrations with other platforms?
Yes, Wati integrates with various platforms, including Shopify, WooCommerce, and CRM systems, to streamline business operations.

Q3: Is it possible to send bulk messages using Wati?
Yes, Wati allows businesses to send broadcast and bulk messages to their customer base, supporting multimedia content and scheduling.

Q4: How does Wati assist in customer support?
Wati provides a shared team inbox, enabling multiple agents to manage customer conversations collaboratively, along with automation features to handle common queries.

Q5: What kind of analytics does Wati offer?
Wati offers analytics on message delivery, open rates, and customer engagement, helping businesses assess and improve their communication strategies.