Hiver

Hiver | The AI-first customer service platform.

Hiver is an AI-powered customer service platform that integrates multiple communication channels?such as email, live chat, WhatsApp, and voice?into a single, user-friendly interface. This consolidation enables teams to manage customer interactions efficiently and deliver exceptional support.

Key Features:

Omnichannel Support: Hiver unifies various communication channels, allowing teams to engage with customers on their preferred platforms.

Collaboration Tools: The platform offers shared inboxes, labels, and real-time collaboration features to streamline teamwork and enhance productivity.

Integrations: Hiver seamlessly connects with over 100 applications, including Jira, HubSpot, Salesforce, and Asana, enabling teams to access and manage customer data, conversation history, and performance metrics in one place.

Automation and AI: Utilizing AI and automation, Hiver assists in resolving customer queries promptly and efficiently, reducing response times and improving service quality.

Analytics and Reporting: The platform provides detailed analytics and reporting tools to monitor team performance, track key metrics, and gain insights into customer interactions.