Airkit AI

Airkit AI: AI-Powered Customer Service Platform for eCommerce

Overview:

Airkit.ai is a generative AI customer service platform designed to provide fully customizable, autonomous AI agents capable of resolving over 90% of customer inquiries instantly, operating 24/7. The platform aims to enhance customer satisfaction, reduce support costs, and improve the morale of customer service teams. ?

Key Features:

Code-Free AI Agents: Enables businesses to deploy AI agents without coding, facilitating rapid implementation and ease of use. ?

24/7 Customer Interaction: Provides round-the-clock service to address customer queries at any time, enhancing customer engagement and satisfaction. ?

Proactive Service: AI agents can anticipate and address issues proactively, reducing the need for customers to initiate contact. ?

Hyper-Personalization: Customizes interactions based on individual customer preferences to improve engagement and loyalty. ?

Seamless Integrations: Offers a growing library of one-click integrations for popular eCommerce tools and systems, including CRMs, helpdesks, and order management systems, enhancing the intelligence and utility of AI agents.

Acquisition by Salesforce:

In October 2023, Salesforce announced its definitive agreement to acquire Airkit.ai, aiming to integrate its AI-powered customer service applications into Salesforce’s Service Cloud to advance AI-driven customer experiences.