Mendable

Mendable: AI-Powered Chat Applications for Enhanced Customer Engagement

Overview:

Mendable provides a platform that enables businesses to build and deploy AI-driven chat applications. By integrating with your technical resources, Mendable allows for the creation of knowledgeable AI assistants capable of answering customer and employee inquiries, thereby reducing support workloads and improving user satisfaction. ?

Key Features:

Customizable AI Models: Mendable supports multiple base large language models (LLMs), including privacy-focused options. Users can train models through answer corrections, edit prompts to maintain brand voice, and control model creativity to align with specific business needs. ?

Continuous Training: The platform offers a ‘teach the model’ functionality, allowing users to correct AI responses, enabling the model to learn and improve over time. ?

Tools and Actions: Mendable enhances AI functionality by integrating with various tools and APIs, enabling the AI to access external data sources and perform automated actions, thus expanding its capabilities beyond basic chat interactions. ?

Flexible Deployment: Mendable provides a variety of components, including search bars, chat bubbles, and full command-line interfaces (CLIs), which can be embedded into websites or applications with minimal coding. ?

Enterprise-Grade Security: The platform is designed with security in mind, offering features like role-based access control (RBAC), single sign-on (SSO) support, and the ability to bring your own key (BYOK) or model (BYOM) to ensure compliance with organizational policies. ?

Use Cases:

Documentation and Knowledge Bases: Implement AI assistants to decrease user activation time by providing instant answers to customer questions, thereby reducing support tickets and enhancing user experience. ?

Product Copilot: Embed AI assistants within applications to offer real-time, context-aware assistance, helping users navigate features and resolve issues promptly. ?

Sales and Customer Success Enablement: Equip sales and customer success teams with AI copilots that provide instant technical knowledge, enabling them to address customer pain points effectively and build trust more quickly.