Inari

Inari: AI-Powered Customer Feedback Analytics

Overview:

Inari is an AI-driven platform designed to help product teams transform customer feedback into actionable insights and product opportunities. By consolidating feedback from various sources and automating the analysis process, Inari enables teams to prioritize and develop products that align with customer needs. ?

Key Features:

Automated Feedback Analysis: Inari integrates with tools like Gong, Intercom, Zendesk, and Slack to unify customer feedback into a single repository. It then uses AI to analyze this data, extracting useful quotes, measuring sentiment, and identifying trends. ?

Insight Generation: The platform automatically surfaces actionable insights and product opportunities from the analyzed feedback, linking them to relevant customer data and CRM systems. This helps teams understand the frequency and value of specific insights based on feedback. ?

Backlog Prioritization: Inari syncs with project management tools like Jira and Linear, allowing teams to prioritize product opportunities by linking insights to existing issues and assessing their impact based on customer feedback and associated revenue. ?

AI-Generated Documentation: The platform facilitates the creation of product requirement documents (PRDs) and other specifications by generating content grounded in customer context, streamlining the product development process. ?

Benefits:

Time Efficiency: By automating the analysis of customer feedback, Inari reduces the time teams spend sifting through data, allowing them to focus on building products that customers love. ?

Enhanced Decision-Making: Access to organized and analyzed customer insights enables product managers to make informed decisions about feature development and prioritization. ?

Improved Collaboration: Integrations with existing tools and the ability to link insights to specific customer accounts foster better communication and alignment across product, engineering, and customer support teams. ?