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Return and Shipping Policy

Cafe Andoria Return & Refund Policy

At Cafe Andoria, we take great pride in the quality and freshness of our coffee and chocolate. If you are not completely satisfied with your purchase, we are here to help.

Returns & Replacements

Due to the perishable nature of our products, we do not accept returns. However, we are committed to ensuring customer satisfaction and offer the following options:

  • Damaged or Defective Products – If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with a photo of the issue. We will offer a replacement or store credit.
  • Quality Concerns – If you believe there is a quality issue with your coffee or chocolate, contact us within 7 days of receiving your order. We may request details or a sample for review. If we find the product does not meet our quality standards, we will provide a replacement or store credit.

Non-Returnable Items

  • Opened or partially consumed products
  • Products not purchased directly from our website or authorized retailers
  • Orders reported after the 7-day window

Refunds

Refunds are issued on a case-by-case basis and may be provided as store credit or a refund to the original payment method, at our discretion. Shipping costs are non-refundable.

  • How to Submit a Request o Email us at info@cafeandoria.com with:
  • Your order number
  • A clear photo of the product and packaging (if applicable)
  • A brief description of the issue
  • Our team will review your request and respond within 2 business days.

Thank you for choosing Café Andoria. We value your business and are committed to delivering the best coffee and chocolate experience!